FAQ
Questions and answers.
The ones that come up before the first exchange, and after the first opening.
Can one partner read the other's version before it opens?
No. Until the number is reached, the server sends each person only their own version. The others aren't on their screen, so there's nothing to read over a shoulder, screenshot or forward.
Can I read what they wrote before they do?
No. The server keeps you out too, until the number is reached. If you want it to open in the session, take Pro, count yourself in, and add your version or lower the number when you're together.
Do my clients need an account, an app or an email address?
No. They open a link in their browser and write. Only you need an account: a username and a password.
What if one of them never writes?
Nothing opens. The exchange waits and never expires. You see how many have written, never what. Send the link again, or talk about it in the session.
Will anyone be told when it opens?
No. There are no notifications at all. Your clients see the versions the next time they open the exchange, in the browser they wrote from. Agree a day.
Can someone else get in?
Whoever holds the link can write in a free place, so send it only to the people meant to write. Once the number is reached, nobody new can join.
Where is what they write kept?
On one server in Italy that Arasaka runs itself, as they wrote it. It is kept to be shown to the people in that exchange and for nothing else.
Does AI read it, or learn from it?
No. No AI reads what anyone writes, nothing is scored, and nothing is used to train anything.
Can my clients use it against each other later?
Once it opens, everyone in the exchange can read every version and download it, and it stays readable. Tell your clients that before they write, and keep the context to one situation. Whether a couple is ready for that is your call.
Is it a clinical tool? Does it give advice?
No. It gives structure, nothing more. No AI, no scores, no chat.
How are people named?
Anyone signed in, you included, by username. Clients who write by link, by the last six characters of their private code.
What if a client changes phone or browser?
Their private code lives in the browser they wrote from. From a different phone or browser the exchange doesn't recognise them, so ask them to use the same one.
Can I use it with a whole family?
Yes, with Pro: up to a thousand people in one exchange. Free is for two.
What does it cost my clients?
Nothing, ever. They never pay and never sign up.
What happens to an exchange afterwards?
It's locked, it never expires, and anyone in it can download it as a file (JSON).
I forgot my password.
If your account has an email address, ask for a recovery mail on the sign-in page; it comes from TherapyBridge support. Without an email address the account can't be recovered, so add one if you want that.
What happens if I delete my account?
Your name becomes "Deleted user" on the account, on the exchanges you opened and on the versions you wrote. The exchanges and versions themselves stay, so the other people in them can still read them.
Who is behind it?
Arasaka di Hvozdikov Yevheniy, a one-person business in Busto Arsizio, Italy.
What if I change my mind after paying?
Within 14 days, write to us and you get the money back.